Marine OS

Legal

Refund & Cancellation Policy

Last updated: 29 August 2026

This policy applies to all paid Marine OS subscriptions: Boater Pro, the Sea Route & Distance API, and Marine OS marina management plans. Payments are processed by Dodo Payments, our merchant of record, which also handles order-related inquiries and refund execution.

1. Free trials first

Every new account includes a free trial (7 days for Boater Pro and marina plans; a free trial API key is available on request for the Route API), so you can evaluate the product fully before paying. No credit card is required to start a trial.

2. Cancellation

You can cancel any subscription at any time. Cancellation stops future billing; your access continues until the end of the period you have already paid for. Nothing is lost mid-period.

To cancel, email support.marineos@gmail.com from your account email, or use the management link in your payment confirmation email. Cancellations are processed within one business day.

3. Refunds

  • First purchase, within 7 days: full refund on request, no questions asked. This applies to the first billing of any plan (monthly or yearly).
  • Renewals: if a renewal charged and you intended to cancel, contact us within 7 days of the renewal and we will refund it.
  • Billing errors: duplicate charges or amounts that do not match the published price are refunded in full whenever they occurred.

Refunds are issued to the original payment method, normally within 5-10 business days depending on your bank.

4. How to request a refund

Email support.marineos@gmail.com with the email address you purchased under and, if you have it, the order or invoice reference from your receipt. We respond within one business day.

5. Taxes

Where a purchase included sales tax, VAT, or GST collected by our merchant of record, the tax is refunded together with the purchase amount.

6. Digital delivery

Marine OS is delivered entirely online: subscriptions activate automatically within about a minute of payment, and nothing is shipped. If your access does not activate after payment, contact support and we will fix it immediately or refund the charge in full.